Subscriptions (Silver & Gold)

• Can i upgrade from Silver to Gold?

  Yes by purchasing Gold from wallet while logged in; treat as buying the higher plan (expiry extends 30 days from purchase logic). Confirm current balance covers Gold’s price.

• Do i need Gold to withdraw or deposit?

  No. Wallet deposit/withdraw works on free tier (subject to payment method and approval rules).

• Do subscriptions auto-renew?

  Purchase grants ~30 days. There is no separate external card auto-billing described in the purchase flow — users repurchase from wallet when expired. If balance is insufficient, purchase fails.

• How do i buy a subscription?

  From the Subscriptions page, purchase is paid from your wallet balance (not a separate card checkout in-app). We debit the monthly price and set/extend expiry by 30 days.

• How do i cancel?

  Cancel from Subscriptions. Cancellation sets you back to free immediately and clears expiry. No prorated refund of the purchase amount.

• If I cancel mid-month, do I keep the discount until expiry?

  No — cancel sets tier to free right away, so new challenges you create use the free 15% fee.

• What does Gold include?

  50% fee reduction, Gold badge, VIP matchmaking / insights / “priority support” as marketing features. Mechanically: larger fee discount + paid-tier access (friendlies).

• What does Gold not include?

  It does not waive agent fees (agent system is disabled anyway), does not grant affiliate rates, and does not boost referral commission %. It is not a guarantee of faster human support beyond product positioning.

• What does silver include?

  25% fee reduction, Silver badge, and plan features such as priority matchmaking / match insights (as listed on the plan). Main mechanical benefit is the fee discount + access to friendlies.

• What plans are offered?

  Silver — $9.99/month, 25% off platform fees. Gold — $19.99/month, 50% off platform fees. Bronze ($4.99 / 30%) is legacy/inactive and not marketed.