Welcome to Our Help Site

• Can i use the same email i used before the migration?
• Do i need KYC to play or deposit ?
• Do i need subscription to play?
• How do I create a FifaForce account?
• How do i link my gamertag?
• Walk me through my first paid match.
• What do i need before i can play?

See all articles in 1. Getting Started →

• Can I delete my account?
• How does following work?
• How do I change display currency?
• How do i change my display name?
• How do I update gamertags?
• How do I upload an avatar?
• How do notifications work?

See all articles in Account & Profile →

• Both players no-show?
• Can i cancel before anyone accepts?
• Disconnect rules?
• Does cancel-after-accept use the match 10% service fee?
• Is there a temp ban for repeat offenders?
• One-player no-show split?
• Rage quit?

See all articles in Cancellations, No-Shows & Penalties →

• Are funds locked during a dispute?
• Can sopport reverse a completed match without a dispute?
• How do i open one?
• How long is the evidence window?
• What are possible rulings?
• What counts as good evidence?
• What happens if dismissed?

See all articles in Disputes & Evidence →

• Do friendly ($0) matches pay fees?
• How is pot calculated ?
• Is the fee the same as a cancellation/no-show penalty?
• What happens on a draw?
• What is platform fee?
• Whose subscription sets the fee?
• Worked example — Bo3 stakes.

See all articles in Fees & Payouts →

• Can i rematch?
• How does the stake multiplier work ?
• How do I report a score?
• How long does a challenge stay open ?
• What challange types exist?
• What formats are supported?
• What games and platforms are supported ?

See all articles in Playing a Match →

• Can I withdraw commission directly via crypto/M-Pesa?
• Does Gold subscription increase my referral %?
• Do I earn on my own matches?
• How do i move commission to my main wallet?
• How do referrals work?
• How much di i earn?
• Is this the affiliate program?

See all articles in Referrals & Commission Wallet →

• Can rating go below 100?
• Do Bo3/Bo5 change Elo every game?
• Does wagering more boost rank faster?
• How do points move?
• Is there skill-gated matchmaking for open/direct challenges?
• what are the eight tiers?
• What does not affect Rating?

See all articles in Skill Rating & Ranks →

• Can i upgrade from Silver to Gold?
• Do i need Gold to withdraw or deposit?
• Do subscriptions auto-renew?
• How do i buy a subscription?
• How do i cancel?
• If I cancel mid-month, do I keep the discount until expiry?
• What does Gold include?

See all articles in Subscriptions (Silver & Gold) →

• Are penalties automatic?
• Can I play if I’m banned?
• Fair play summary for CS AI
• How do I report misconduct?
• Is win trading / collusion detected automatically?
• What can get me banned?
• What can support do?

See all articles in Trust, Safety & Fair Play →

• How do crypto deposits work?
• How does M-pesa deposit work ?
• How long do deposits and withdrawals take?
• What currencies does my wallet use?
• What do crypto withdrawal statuses mean?
• What fiat ramps are available?
• Which crypto can i withdraw?

See all articles in Wallet, Deposits & Withdrawals →